Hana Sutara – Return Policy

Effective Date: January 01, 2025

At Hana Sutara, we want you to be completely satisfied with your lab-grown diamond purchase. Our return policy is designed to make the process simple, transparent, and hassle-free. Please review the details below carefully.

Eligibility for Returns

  • Return Window:
    You may return eligible items within 21 days of the delivery date for a full refund or exchange.

  • Eligible Items:

    • Loose lab-grown diamonds

    • Certified jewelry

    • Accessories purchased directly from our official website (www.hanasutara.com)

  • Ineligible Items:

    • Custom-designed or engraved pieces

    • Items showing signs of wear, damage, or alteration

    • Loose stones that have been set or mounted

Condition Requirements

To qualify for a return or exchange, items must meet the following conditions:

  • The product must be in its original, unused condition.

  • Include all original packaging, IGI certificates, tags, and accessories.

  • The item must be shipped back in its original packaging to ensure protection during transit.

Return Process

  1. Initiate Your Return
    Contact our support team at support@hanasutara.com or via the website’s Contact Form within 7 days of delivery.
    Provide your order number, item details, and reason for return.

  2. Receive Authorization
    Once your request is reviewed, we’ll issue a Return Merchandise Authorization (RMA) number within 24–48 hours.

  3. Ship the Item
    Pack the item securely and ship it to the address provided in the RMA email.
    Please use a trackable and insured courier service for your safety.

  4. Refund or Exchange
    Once we receive and inspect your item (typically within 3–5 business days), we’ll:

    • Issue a refund to your original payment method, or

    • Process an exchange, depending on your preference.
      Refunds exclude original shipping fees.

Additional Notes

  • Shipping Costs:
    Customers are responsible for return shipping fees unless the return is due to our error (e.g., defective or incorrect item). In such cases, Hana Sutara will provide a prepaid return label.

  • International Returns:
    For customers outside India, customs duties or import fees may apply. Please contact support@hanasutara.com before shipping.

  • Refund Timeline:
    Refunds are processed within 5–7 business days after inspection and may take additional time depending on your bank or payment provider.

  • Defective or Damaged Items:
    If your item arrives damaged or defective, contact us immediately. We’ll arrange a free replacement or full refund — no time limit applies for verified defects.

Need Assistance

For any queries regarding returns, exchanges, or product support, contact our team at:
📧 support@hanasutara.com
☎️ +91 7028204967