Hana Sutara – Delivery / Shipping Policy
Effective Date: October 08, 2025
At Hana Sutara, based in Ahmedabad, Gujarat, India, we are committed to delivering your lab-grown diamonds and jewelry promptly, securely, and transparently.
This Delivery/Shipping Policy outlines the terms for domestic deliveries within India, with a focus on Ahmedabad, and aligns with the industry standards of trusted lab-grown diamond providers.
By placing an order on www.hanasutara.com, you agree to the terms outlined below.
1. Shipping Locations
Primary Service Area:
We offer shipping across India, with priority delivery services in Ahmedabad, Gujarat.Other Regions:
For deliveries outside Ahmedabad or Gujarat, please confirm availability at checkout or contact us at
📧 info@sutara-diamonds.com | ☎️ 7028204967International Shipping:
Currently, we do not offer international shipping. Please check back for updates or contact us for special arrangements.
2. Shipping Methods and Partners
We partner with reputed courier services such as Blue Dart, DTDC, or equivalent for secure, reliable deliveries.
All shipments are fully insured against loss or damage during transit.
High-value items are shipped using secure, trackable methods with signature confirmation upon delivery.
3. Delivery Times
Ahmedabad, Gujarat: 2–5 business days from order confirmation.
Rest of India: 5–10 business days, depending on destination and courier.
Custom Orders: May require 7–14 additional business days for processing (communicated at order time).
Delays: Estimated timelines may vary due to holidays, weather, courier delays, or other circumstances.
4. Shipping Costs
Standard Shipping:
Calculated at checkout based on order value, weight, and destination.
Free standard shipping on orders above ₹50,000 within Ahmedabad (subject to change).Express Shipping:
Available in Ahmedabad and select cities for an additional fee (1–3 business days).Taxes & Duties:
GST is applied as per Indian laws. Domestic shipments have no additional customs duties.Free Shipping Promotions:
Occasionally offered during promotions — details available on our website.
5. Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Orders placed after 5:00 PM IST or on weekends/public holidays are processed on the next business day.
You’ll receive a shipping confirmation email with tracking details once your order is dispatched.
6. Risk of Loss
Title and risk of loss transfer to you once the order is handed to the courier.
In case of loss or damage, we’ll coordinate with the courier for resolution and provide a replacement or refund at no cost to you.
7. Delivery Requirements
Accurate Address: Ensure a correct and complete delivery address. Incorrect details may result in delays or additional costs.
Signature Confirmation: Required for high-value deliveries.
Failed Deliveries: Couriers attempt delivery up to 2 times. Re-delivery or return-to-origin may incur extra fees.
8. Local Delivery in Ahmedabad
Same-Day Delivery:
Available for select orders placed before 12:00 PM IST, subject to availability and additional fee.Local Support:
Our Ahmedabad team can assist with personalized delivery coordination.
9. Compliance with Indian Laws
All shipments comply with GST, Consumer Protection Act (2019), and other applicable Indian laws.
Products are shipped with IGI Certificates ensuring authenticity and ethical sourcing.
10. Issues with Delivery
Damaged or Defective Items:
Contact info@sutara-diamonds.com within 7 days for free replacement or refund, including return shipping.Lost Shipments:
Notify us within 7 days of the estimated delivery date. We’ll investigate and resolve within 5–7 business days.Incorrect Items:
Contact us immediately for free replacement and return instructions.
11. Contact Information
📧 info@sutara-diamonds.com
☎️ [Insert Final Phone Number]
🕘 Monday–Saturday, 10:00 AM – 6:00 PM IST
Thank you for choosing Hana Sutara, Ahmedabad’s trusted source for sustainable lab-grown diamonds.
If this policy conflicts with any promotional shipping terms, the promotional terms will apply for that offer.
Hana Sutara – Bulk Order Information & Wholesale Terms
Effective Date: January 01, 2025
At Hana Sutara, headquartered in Ahmedabad, Gujarat, we proudly support wholesale and bulk purchases of premium lab-grown diamonds and jewelry — perfect for retailers, designers, and jewelers seeking sustainable, high-quality options at competitive rates.
These terms are customized for Hana Sutara’s Indian operations and follow industry best practices for lab-grown diamonds, ensuring ethical sourcing, transparency, and trust.
1. Eligibility for Wholesale/Bulk Purchases
Qualified Buyers:
Open to registered businesses, jewelers, retailers, exporters, or designers in India.
Individuals may qualify for bulk discounts on orders above ₹5,00,000, subject to approval.Verification:
Business details (GSTIN, registration) are required for approval. Verified accounts receive wholesale pricing and dedicated support.Minimum Order Value (MOV):
₹2,00,000 for loose lab-grown diamonds.
Custom MOVs available for repeat or large clients.
2. Pricing and Discounts
Wholesale Pricing:
Tiered pricing structure (exclusive discounts):Order Value (INR) Discount on Retail Price 2,00,000 – 5,00,000 10% off 5,00,001 – 10,00,000 20% off 10,00,001+ 30% off + custom negotiations Customization:
Discounts apply to loose diamonds, settings, or full collections. All diamonds are IGI-certified.Payment Terms:
50% advance (via UPI, bank transfer, or LC for exports).
Balance on delivery or as per proforma invoice.
Verified wholesale accounts may avail Net 15–30 day payment terms.
3. Ordering Process
Inquiry: Email info@hanasutara.com or call our Ahmedabad office with your requirements (quantity, carat, shape, etc.).
Quote: Receive a tailored quote within 24–48 hours including pricing, MOV, and lead times.
Order Confirmation: Approve the quote and submit verification documents; receive a proforma invoice.
Production/Sourcing:
Ready stock ships immediately.
Custom orders take 7–21 business days.
Delivery:
Free bulk shipping within Gujarat for orders over ₹3,00,000.
4. Shipping and Delivery for Bulk Orders
Domestic Shipping:
Free within Ahmedabad; nominal 1–2% shipping fee for pan-India insured courier deliveries.Export Shipping:
Available for international wholesale partners (FOB Ahmedabad). Buyer handles export/customs duties.Lead Times:
In-stock orders: 3–7 business days
Custom fabrication: up to 21 business days
Insurance:
All bulk shipments are fully insured to order value. Claims handled with carrier assistance.
5. Returns, Exchanges & Quality Assurance
Extended Return Window: 14 days (vs. 7 days for retail).
Defects: Lifetime guarantee on manufacturing defects.
Restocking Fee: 10% on non-defective returns (waived for verified wholesale partners).
Quality Guarantee:
All products come with IGI Certificates and batch testing reports for consistency.
6. Additional Terms
Confidentiality: Wholesale pricing is confidential and non-transferable.
Exclusivity: Annual volume commitments may unlock exclusive collections or priority access.
Compliance: Fully adheres to GST laws, Consumer Protection Act (2019), and Foreign Trade Policy.
Force Majeure: Hana Sutara is not liable for delays due to events beyond control.
Governing Law: Governed by laws of Gujarat, India. Disputes resolved via arbitration in Ahmedabad under the Arbitration and Conciliation Act, 1996.
7. Contact for Wholesale Inquiries
📧 info@hanasutara.com
☎️ 7028204967
🏢 Ahmedabad Office: Monday – Saturday, 10:00 AM – 6:00 PM IST
👤 Dedicated Account Manager: Assigned for verified wholesale clients to handle quotes, orders, and logistics.